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Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

Learn the different phases of the Software Testing Life Cycle. Learn to write detailed test plans and test cases to test the requirements and use cases. Learn to develop pre and post conditions, enter and exit criteria, and identify testing environments required for each phase of testing. Learn to write test reports for tracking defeats using the IEEE standard for software testing and their associated testing templates. Prerequisites: Business Analysis: The Analyst's Role during the Software Development Life Cycle (SDLC) and Business Analysis: Use Cases to Functional Requirements. Course objectives aligned with the IIBA objectives.

Learn tools and techniques to write non-ambiguous functional requirements and understand the business analyst role in waterfall and agile environments. Understand how to develop the right requirements to build the right product with optimal value for the customer. Learn the right questions to interview end-users, and facilitate requirement workshops using root cause analysis and techniques to discover functional and non-functional requirements. Learn acceptance criteria for requirements based on customer expectations. Develop business analysis documentation (business analysis plan, a business requirement specification document, a requirement traceability matrix, and context diagrams) to demonstrate the wealth of knowledge of the Business Analyst's role in each phase of the SDLC on a project. Course objectives aligned with the IIBA objectives.

Learn tools and techniques to understand the scope of work on a project and determine which parts of business use cases can be automated. Learn to identify business events that take place within an organization to model the business event by writing use cases. Learn to identify detailed process steps and system interactions. Learn the difference between business and product use cases. Learn to write different types of use cases and the required elements for each using business requirements documentation. Facilitate, collaborate, and communicate your understanding of stakeholder requirements for verification and validation. Prerequisites: Business Analysis: The Analysts Role during the Software Development Life Cycle (SDLC). Course objectives aligned with the IIBA objectives.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

This course teaches the most important principles and practices related to project management through a combination of classroom lectures, group discussions, and hands-on exercises. Students will be taught how to develop project management artifacts using the various project management knowledge are processes. The course content is consistent with the latest edition of A Guide to the Project Management Body of Knowledge(PMBOK® Guide) and other standards and guides from the Project Management Institute (PMI). The course will prepare you for the Certified Associate in Project Management certification (CAPM) using the CAPM Exam Prep Study Guide by RMC Publications. Included with the course is a one-year subscription to RMC Exam Simulation of over 1500 exam questions to prepare to take the CAPM exam. The course is taught using PMI CAPM Exam Content Outline to ensure students understand PMI exam knowledge objectives for passing the CAPM exam.

This course teaches the most important principles and practices related to project management through a combination of classroom lectures, group discussions, and hands-on exercises. Students will be taught how to develop project management artifacts using the various project management knowledge are processes. The course content is consistent with the latest edition of A Guide to the Project Management Body of Knowledge(PMBOK® Guide) and other standards and guides from the Project Management Institute (PMI). The course will prepare you for the Certified Associate in Project Management certification (CAPM) using the CAPM Exam Prep Study Guide by RMC Publications. Included with the course is a one-year subscription to RMC Exam Simulation of over 1500 exam questions to prepare to take the CAPM exam. The course is taught using PMI CAPM Exam Content Outline to ensure students understand PMI exam knowledge objectives for passing the CAPM exam.

This course teaches the most important principles and practices related to project management through a combination of classroom lectures, group discussions, and hands-on exercises. Students will be taught how to develop project management artifacts using the various project management knowledge are processes. The course content is consistent with the latest edition of A Guide to the Project Management Body of Knowledge(PMBOK® Guide) and other standards and guides from the Project Management Institute (PMI). The course will prepare you for the Certified Associate in Project Management certification (CAPM) using the CAPM Exam Prep Study Guide by RMC Publications. Included with the course is a one-year subscription to RMC Exam Simulation of over 1500 exam questions to prepare to take the CAPM exam. The course is taught using PMI CAPM Exam Content Outline to ensure students understand PMI exam knowledge objectives for passing the CAPM exam.

Every successful person in the workplace utilizes financial information to aid effective decision making. The Certificate in Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. First, get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance. Then find out what you need to know about cash. Cash is the non-financial manager who really makes a difference in the day-to-day cash activities. Discover how to maximize cash flow, learn the importance of cash and find out your role in cash flow success. Finally, acquire advanced knowledge on the financial information that drives your organization. See how business reports are assessed and analyzed. An understandin

Customer service is essential for all businesses and organizations. With the increase of technology, human interaction with customers is critical in retaining customers, sesrving your audience, or turning inquiries into sales. Increase your skill set and improve your career. Take away extraordinary techniques unique to this class.

n today's business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholders for quick resolution, including project cancelation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. First, gain the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. Then acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work.

A comprehensive preparation with techniques you can put to use on Monday morning. Take back a workable conflict management model, along with practical strategies. Work with a pro to improve your negotiation skills so others and you end up with what you want. Use personality profiles for better work performance.

Learn methods of distinguishing coaching from counseling and how to provide positive feedback for improvement.

Learn methods of distinguishing coaching from counseling and how to provide positive feedback for improvement.

Conflict is not intrinsically destructive, but it can become so if left to escalate. Leaders must use conflict to their advantage while keeping it from being destructive. Learn about resolution styles and conflict resolution tactics.

Conflict is not intrinsically destructive, but it can become so if left to escalate. Leaders must use conflict to their advantage while keeping it from being destructive. Learn about resolution styles and conflict resolution tactics.