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This course provides you with the Agile values and principles to incorporate Agile methodologies into your organization. To be successful in delivering software using Agile methods, you must have a strong and stable agile mindset. This course focuses on being Agile before doing Agile and provides a common foundation for making decisions about the best way to develop software using agile values and principles and introduces you to PMI's Agile Certified Practitioner (PMI-ACP)®. This course prepares you for the Professional Scrum Master 1 (PSM1) certification.

This course provides you with the Agile values and principles to incorporate Agile methodologies into your organization. To be successful in delivering software using Agile methods, you must have a strong and stable agile mindset. This course focuses on being Agile before doing Agile and provides a common foundation for making decisions about the best way to develop software using agile values and principles and introduces you to PMI's Agile Certified Practitioner (PMI-ACP)®. This course prepares you for the Professional Scrum Master 1 (PSM1) certification.

This course provides you with the Agile values and principles to incorporate Agile methodologies into your organization. To be successful in delivering software using Agile methods, you must have a strong and stable agile mindset. This course focuses on being Agile before doing Agile and provides a common foundation for making decisions about the best way to develop software using agile values and principles and introduces you to PMI's Agile Certified Practitioner (PMI-ACP)®. This course prepares you for the Professional Scrum Master 1 (PSM1) certification.

This course provides you with the Agile values and principles to incorporate Agile methodologies into your organization. To be successful in delivering software using Agile methods, you must have a strong and stable agile mindset. This course focuses on being Agile before doing Agile and provides a common foundation for making decisions about the best way to develop software using agile values and principles and introduces you to PMI's Agile Certified Practitioner (PMI-ACP)®. This course prepares you for the Professional Scrum Master 1 (PSM1) certification.

Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.

Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.

Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

Learn the different phases of the Software Testing Life Cycle. Learn to write detailed test plans and test cases to test the requirements and use cases. Learn to develop pre and post conditions, enter and exit criteria, and identify testing environments required for each phase of testing. Learn to write test reports for tracking defeats using the IEEE standard for software testing and their associated testing templates. Prerequisites: Business Analysis: The Analyst's Role during the Software Development Life Cycle (SDLC) and Business Analysis: Use Cases to Functional Requirements. Course objectives aligned with the IIBA objectives.

Learn tools and techniques to write non-ambiguous functional requirements and understand the business analyst role in waterfall and agile environments. Understand how to develop the right requirements to build the right product with optimal value for the customer. Learn the right questions to interview end-users, and facilitate requirement workshops using root cause analysis and techniques to discover functional and non-functional requirements. Learn acceptance criteria for requirements based on customer expectations. Develop business analysis documentation (business analysis plan, a business requirement specification document, a requirement traceability matrix, and context diagrams) to demonstrate the wealth of knowledge of the Business Analyst's role in each phase of the SDLC on a project. Course objectives aligned with the IIBA objectives.

Learn tools and techniques to understand the scope of work on a project and determine which parts of business use cases can be automated. Learn to identify business events that take place within an organization to model the business event by writing use cases. Learn to identify detailed process steps and system interactions. Learn the difference between business and product use cases. Learn to write different types of use cases and the required elements for each using business requirements documentation. Facilitate, collaborate, and communicate your understanding of stakeholder requirements for verification and validation. Prerequisites: Business Analysis: The Analysts Role during the Software Development Life Cycle (SDLC). Course objectives aligned with the IIBA objectives.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

Develop an understanding of the fundamentals of everyday math - the kind used most frequently in the workplace and at home. Learn practical applications for dealing with percentages, formulas, and the graphics and statistics that are present in everyday activity. Perfect even if you only need a refresher.

This course teaches the most important principles and practices related to project management through a combination of classroom lectures, group discussions, and hands-on exercises. Students will be taught how to develop project management artifacts using the various project management knowledge are processes. The course content is consistent with the latest edition of A Guide to the Project Management Body of Knowledge(PMBOK® Guide) and other standards and guides from the Project Management Institute (PMI). The course will prepare you for the Certified Associate in Project Management certification (CAPM) using the CAPM Exam Prep Study Guide by RMC Publications. Included with the course is a one-year subscription to RMC Exam Simulation of over 1500 exam questions to prepare to take the CAPM exam. The course is taught using PMI CAPM Exam Content Outline to ensure students understand PMI exam knowledge objectives for passing the CAPM exam.