Browse Single Business Courses

This training program will focus on developing and enhancing customer service skills related to the five categories of SERVICE excellence. As a result of this program, the employee will gain skills that exemplify the agency's SERVICE values and be able to continually demonstrate SERVICE excellence.

Learn how to be successful at goal setting through action plans and methods of measuring progress for continuous improvement.

The SHRM Essentials of Human Resources is an introductory course offering a comprehensive overview of the key aspects of HR. It gives participants foundational knowledge and an introduction of behavioral competencies that are essential for business success. This course is ideal for those who are just starting out in the human resources profession, or those who are looking for an effective way to boost their employee management skills.

For businesses, non-profit, government, and other organizations: Learn how Facebook, Twitter, blogging, YouTube, LinkedIn, and more can be used to develop a two-way communication and marketing strategy for your organization. Make a plan to integrate social networks in your workplace with the help of outstanding practitioners.

Participants learn how to conduct a behavioral interview, determine the best orientation structure, and learn a process for on-the-job training of a new employee.

From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.

In today's workplace, the pressure is on. Chances are you strive to produce more with less, achieve higher quality work with different personalities, and exceed customer expectations. Learn how to recognize the early warning signs of stress and ways to manage stress BEFORE it affects performance and production. Gain useful tips and information to help organize and manage office time, set and keep priorities, reduce time wasters, and prevent burnout and fatigue

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. The workforce of the future will be even more diverse. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

The course will explore the topic of diversity by describing what valuing diversity means, by analyzing one's own perception of diversity, and by identifying key factors for managing diversity.

Discuss, identify, analyze, and apply methods to ensure respect of ethics, values and behaviors.