Overview

Gain the theoretical and practical knowledge necessary for progressing in today’s sales and retail industries. This program focuses on the development of interpersonal, managerial, critical thinking, human resources, and customer service skills.

Containing 21 credit hours of coursework, this academic certificate is devoted to the theoretical and practical knowledge necessary for progressing in today’s sales and retail industries. Developed with the input of local sales professionals and managers employed by national retailers, the Sales and Retail Management Certificate is intended to better qualify students for entry-level manager roles within large retail and sales organizations, since the certificate can function as a stand-alone program or a focus area within the Management degree.

How to Enroll

To pursue this degree, you must apply to MTC using our online application.

Apply Now

Application Process
Financial Aid & Scholarships

Print Plan

Sample Program Plan and Costs

Students must earn a grade of “C” or better in all of the courses offered within the Business and Public Service Department for the grade to be counted toward graduation. Specifically, these include courses with the following prefixes: ACC, BAF, BUS, MGT, and MKT.

Semester Course ID Course Title Classroom Online Hybrid Credits
Semester 1
(12 Credit Hours)
ENG-101 English Comp I

English Comp I

ID: ENG-101

Credit Hours: 3

This is a (college transfer) course in which the following topics are presented: a study of composition in conjunction with appropriate literary selections, with frequent theme assignments to reinforce effective writing. A review of standard usage and the basic techniques of research are also presented.

3
MKT-101 Marketing

Marketing

ID: MKT-101

Credit Hours: 3

This course covers an introduction to the field of marketing with a detailed study of the marketing concept and the processes of product development, pricing, promotion, and marketing distribution.

3
MKT-135 Customer Service Techniques

Customer Service Techniques

ID: MKT-135

Credit Hours: 3

This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.

3
MGT-101 Principles of Management

Principles of Management

ID: MGT-101

Credit Hours: 3

This course is a study of management theories, emphasizing the management functions of planning, decision making, organizing, leading, and controlling.

3
Semester 2
(12 Credit Hours)
MKT-110 Retailing

Retailing

ID: MKT-110

Credit Hours: 3

This course is a study of the importance of retailing in american business and covers the concepts of store location, layout, merchandising, display, pricing, inventory control, promotional programs and profit management.

3
MKT-120 Sales Principles

Sales Principles

ID: MKT-120

Credit Hours: 3

This course is a study of the personal selling process with special emphasis on determining customer needs and developing effective communications and presentation skills.

3
MGT-250 Situational Supervision

Situational Supervision

ID: MGT-250

Credit Hours: 3

This course is a study of techniques supervisors use to adjust their management styles to different situations and employees.

3
MGT-201 Human Resource Management

Human Resource Management

ID: MGT-201

Credit Hours: 3

This course is a study of personnel administration functions within a business organization. Major areas of study include job analysis; recruitment, selection and assessment of personnel; and wage, salary and benefit administration.

3
      Total Credit Hours 24
      Estimated Cost
Financial Aid
$4,512.00
Not including fees and equipment
Semester Course ID Course Title Classroom Online Hybrid Credits
Semester 1
(6 Credit Hours)
ENG-101 English Comp I

English Comp I

ID: ENG-101

Credit Hours: 3

This is a (college transfer) course in which the following topics are presented: a study of composition in conjunction with appropriate literary selections, with frequent theme assignments to reinforce effective writing. A review of standard usage and the basic techniques of research are also presented.

3
MKT-101 Marketing

Marketing

ID: MKT-101

Credit Hours: 3

This course covers an introduction to the field of marketing with a detailed study of the marketing concept and the processes of product development, pricing, promotion, and marketing distribution.

3
Semester 2
(6 Credit Hours)
MKT-135 Customer Service Techniques

Customer Service Techniques

ID: MKT-135

Credit Hours: 3

This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.

3
MGT-101 Principles of Management

Principles of Management

ID: MGT-101

Credit Hours: 3

This course is a study of management theories, emphasizing the management functions of planning, decision making, organizing, leading, and controlling.

3
Semester 3
(6 Credit Hours)
MKT-110 Retailing

Retailing

ID: MKT-110

Credit Hours: 3

This course is a study of the importance of retailing in american business and covers the concepts of store location, layout, merchandising, display, pricing, inventory control, promotional programs and profit management.

3
MKT-120 Sales Principles

Sales Principles

ID: MKT-120

Credit Hours: 3

This course is a study of the personal selling process with special emphasis on determining customer needs and developing effective communications and presentation skills.

3
Semester 4
(6 Credit Hours)
MGT-250 Situational Supervision

Situational Supervision

ID: MGT-250

Credit Hours: 3

This course is a study of techniques supervisors use to adjust their management styles to different situations and employees.

3
MGT-201 Human Resource Management

Human Resource Management

ID: MGT-201

Credit Hours: 3

This course is a study of personnel administration functions within a business organization. Major areas of study include job analysis; recruitment, selection and assessment of personnel; and wage, salary and benefit administration.

3
      Total Credit Hours 24
      Estimated Cost
Financial Aid
$4,512.00
Not including fees and equipment

Careers

Sales Representative

Sales Representatives sell products, goods, and services to customers. Sales Representatives are responsible for finding and engaging with new customers through referrals, networking, and cold calling. Sales Representatives maintain relationships with their existing customer base through office visits, meetings, check-up calls, or follow-up emails. Sale Representatives are often in charge of representing a specific industry, client, or geographic area.

Projected Job Growth

+16.9%

Average Annual Salary

$60,384

According to EMSI data as of 2018

Where Can I Work?

  • Retail Organizations

What’s next after I complete this program?

Accelerate Your Career with Additional Credentials

These students will already be employed and will be seeking this credential to qualify them for higher-level positions with more responsibility.

Further Your Education

The certificate is embedded in the Management Degree, and represents almost half of its required credits. Once students complete this certificate, they are encouraged to finish the degree.