Overview
Gain the theoretical and practical knowledge necessary for progressing in today’s sales and retail industries. This program focuses on the development of interpersonal, managerial, critical thinking, human resources, and customer service skills.
Containing 24 credit hours of coursework, this academic certificate is devoted to the theoretical and practical knowledge necessary for progressing in today’s sales and retail industries. Developed with the input of local sales professionals and managers employed by national retailers, the Sales and Retail Management Certificate is intended to better qualify students for entry-level manager roles within large retail and sales organizations, since the certificate can function as a stand-alone program or a focus area within the Management degree.
How to Enroll
To pursue this degree, you must apply to MTC using our online application.
Questions?
Sample Program Plan and Costs
Students must earn a grade of “C” or better in all of the courses offered within the Business and Public Service Department for the grade to be counted toward graduation. Specifically, these include courses with the following prefixes: ACC, BAF, BUS, MGT, and MKT.
Class Delivery Methods
View current courses offered via our online course directory.
On-Campus | Traditional. Classes meet on campus. |
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Virtual | 100% online. Meets with a live instructor and classmates on specific days, at specific times. Uses web conferencing software, like Zoom. |
Hybrid | Some classes on campus. Some classes online or virtual. |
Online | 100% online. Due dates for projects and assignments. Self-paced work on your time. |
Full Time Schedule
Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
---|---|---|---|---|---|---|---|
Semester 1 (12 Credit Hours) |
ENG-101 |
English Comp I English Comp I ID: ENG-101 Credit Hours: 3 This is a (college transfer) course in which the following topics are presented: a study of composition in conjunction with appropriate literary selections, with frequent theme assignments to reinforce effective writing. A review of standard usage and the basic techniques of research are also presented. |
• | • | • | 3 | |
MKT-101 |
Marketing Marketing ID: MKT-101 Credit Hours: 3 This course covers an introduction to the field of marketing with a detailed study of the marketing concept and the processes of product development, pricing, promotion, and marketing distribution. |
• | • | • | 3 | ||
MKT-135 |
Customer Service Techniques Customer Service Techniques ID: MKT-135 Credit Hours: 3 This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales. |
• | 3 | ||||
MGT-101 |
Principles of Management Principles of Management ID: MGT-101 Credit Hours: 3 This course is a study of management theories, emphasizing the management functions of planning, decision making, organizing, leading, and controlling. |
• | • | • | • | 3 | |
Semester 2 (12 Credit Hours) |
MKT-110 |
Retailing Retailing ID: MKT-110 Credit Hours: 3 This course is a study of the importance of retailing in american business and covers the concepts of store location, layout, merchandising, display, pricing, inventory control, promotional programs and profit management. |
• | 3 | |||
MKT-120 |
Sales Principles Sales Principles ID: MKT-120 Credit Hours: 3 This course is a study of the personal selling process with special emphasis on determining customer needs and developing effective communications and presentation skills. |
• | 3 | ||||
MGT-250 |
Situational Supervision Situational Supervision ID: MGT-250 Credit Hours: 3 This course is a study of techniques supervisors use to adjust their management styles to different situations and employees. |
• | • | 3 | |||
MGT-201 |
Human Resource Management Human Resource Management ID: MGT-201 Credit Hours: 3 This course is a study of personnel administration functions within a business organization. Major areas of study include job analysis; recruitment, selection and assessment of personnel; and wage, salary and benefit administration. |
• | • | 3 | |||
Total Credit Hours | 24 | ||||||
Estimated Cost Financial Aid |
$4,512.00 Not including fees and equipment |
Part Time Schedule
Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
---|---|---|---|---|---|---|---|
Semester 1 (6 Credit Hours) |
ENG-101 |
English Comp I English Comp I ID: ENG-101 Credit Hours: 3 This is a (college transfer) course in which the following topics are presented: a study of composition in conjunction with appropriate literary selections, with frequent theme assignments to reinforce effective writing. A review of standard usage and the basic techniques of research are also presented. |
• | • | • | 3 | |
MKT-101 |
Marketing Marketing ID: MKT-101 Credit Hours: 3 This course covers an introduction to the field of marketing with a detailed study of the marketing concept and the processes of product development, pricing, promotion, and marketing distribution. |
• | • | • | 3 | ||
Semester 2 (6 Credit Hours) |
MKT-135 |
Customer Service Techniques Customer Service Techniques ID: MKT-135 Credit Hours: 3 This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales. |
• | 3 | |||
MGT-101 |
Principles of Management Principles of Management ID: MGT-101 Credit Hours: 3 This course is a study of management theories, emphasizing the management functions of planning, decision making, organizing, leading, and controlling. |
• | • | • | • | 3 | |
Semester 3 (6 Credit Hours) |
MKT-110 |
Retailing Retailing ID: MKT-110 Credit Hours: 3 This course is a study of the importance of retailing in american business and covers the concepts of store location, layout, merchandising, display, pricing, inventory control, promotional programs and profit management. |
• | 3 | |||
MKT-120 |
Sales Principles Sales Principles ID: MKT-120 Credit Hours: 3 This course is a study of the personal selling process with special emphasis on determining customer needs and developing effective communications and presentation skills. |
• | 3 | ||||
Semester 4 (6 Credit Hours) |
MGT-250 |
Situational Supervision Situational Supervision ID: MGT-250 Credit Hours: 3 This course is a study of techniques supervisors use to adjust their management styles to different situations and employees. |
• | • | 3 | ||
MGT-201 |
Human Resource Management Human Resource Management ID: MGT-201 Credit Hours: 3 This course is a study of personnel administration functions within a business organization. Major areas of study include job analysis; recruitment, selection and assessment of personnel; and wage, salary and benefit administration. |
• | • | 3 | |||
Total Credit Hours | 24 | ||||||
Estimated Cost Financial Aid |
$4,512.00 Not including fees and equipment |