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From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.

Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.

Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.

In today's workplace, the pressure is on. Chances are you strive to produce more with less, achieve higher quality work with different personalities, and exceed customer expectations. Learn how to recognize the early warning signs of stress and ways to manage stress BEFORE it affects performance and production. Gain useful tips and information to help organize and manage office time, set and keep priorities, reduce time wasters, and prevent burnout and fatigue

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

People are different. As leaders, it is important to recognize and capitalize on those differences. This can have a positive impact on the bottom line by increasing productivity and profitability. In today's workplace, it is more important than ever to understand individual differences, examine our thoughts and prejudices, understand that certain behaviors may constitute harassment and/or discrimination, and know how to prevent harassing or discriminating behaviors. Increasing our understanding and awareness of workplace conduct can help eliminate harassing and discriminating workplace behaviors and actions and create a positive work environment for ALL.

People are different. As leaders, it is important to recognize and capitalize on those differences. This can have a positive impact on the bottom line by increasing productivity and profitability. In today's workplace, it is more important than ever to understand individual differences, examine our thoughts and prejudices, understand that certain behaviors may constitute harassment and/or discrimination, and know how to prevent harassing or discriminating behaviors. Increasing our understanding and awareness of workplace conduct can help eliminate harassing and discriminating workplace behaviors and actions and create a positive work environment for ALL.

People are different. As leaders, it is important to recognize and capitalize on those differences. This can have a positive impact on the bottom line by increasing productivity and profitability. In today's workplace, it is more important than ever to understand individual differences, examine our thoughts and prejudices, understand that certain behaviors may constitute harassment and/or discrimination, and know how to prevent harassing or discriminating behaviors. Increasing our understanding and awareness of workplace conduct can help eliminate harassing and discriminating workplace behaviors and actions and create a positive work environment for ALL.

Poor communication creates chaos in the workplace and costs organizations millions of dollars each year in lost productivity, mistakes, and lost customers. Learn how to ensure your communication is clear and direct so that listeners receive information accurately. Improving your verbal communication skills can enhance working relationships and increase your success. This course is part of the Essential Skills Certificate. Can be taken as a standalone class.

Poor communication creates chaos in the workplace and costs organizations millions of dollars each year in lost productivity, mistakes, and lost customers. Learn how to ensure your communication is clear and direct so that listeners receive information accurately. Improving your verbal communication skills can enhance working relationships and increase your success. This course is part of the Essential Skills Certificate. Can be taken as a standalone class.