Customer Relations is an exciting and fast growing field. Often the first point of contact with customers, the Customer Relations Specialist plays a critical role in the company's success. Most companies recognize the importance of trained customer relations staff and agree that this job has an enormous impact on customers' satisfaction and loyalty. The Customer Relations Certificate is a continuing education program designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, with courses including customer service, telephone skills, communication skills, professionalism, time management, and business writing. The six-week program includes 36 hours of training. This course is delivered in 3-hour modules twice a week for six weeks.