Supervisory

Supervisory Unit 1: Finding the Supervisor Within

Participants will explore the role of supervisor and set specific goals in their professional and personal development. Understanding the fundamental responsibilities of a supervisor within the context of their specific work environment, they will develop confidence and clarity in their leadership role.

Supervisory Unit 2: Communicating for Impact

Communication is a necessity for successful supervision. This unit is designed to equip leaders with the skills they need to communicate clearly, listen carefully, give and receive feedback, and coach and counsel effectively.

Supervisory Unit 3: Developing and Retaining Talent

Creating and maintaining a quality work team is a business imperative. Learn how proper interviewing and selection techniques, coupled with effective employee orientation and training, evaluation and recognition methods, enable supervisors to develop and retain a productive workforce.

Supervisory Unit 4: Managing the Process

Helping employees manage work processes involves setting goals, solving problems, making decisions, creating a plan, and managing the changes that are inevitable in any process. This unit takes a how-to, hands-on approach to managing each of these functions.

Supervisory Unit 5: Leading for Desired Results

Now, more than ever, leadership skills are critical. Situations require adaptive leadership skills in the work environment. Learn to be a leader who drives major strategic initiatives and positions your organization to win.

Introduction to Supervision: Roles and Responsibilities

Participants will have the opportunity to learn about the responsibilities of the supervisor's position and the skills required to be successful in that role.

Understanding Personality Types

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

Working in an Ethical Manner

Discuss, identify, analyze, and apply methods to ensure respect of ethics, values and behaviors.

Getting Things Done Under Pressure

Have you ever felt overwhelmed by your to-do list? Interruptions keeping you from getting things done? In this course, participants will gain knowledge in how to separate the urgent from not urgent and the important from not important, while establishing good organizational skills.

Accepting Personal Accountability

What would your organization be like if no one ever asked, Whose fault is it? What if we could let go of the blame game and view accountability as a method for achieving increased personal and team effectiveness? Accountability is much more than a paper trail. It is an ongoing chance to gain focus, accomplish more, streamline work processes, and create greater team effectiveness.

Understanding Your Communication Style

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

Essential Communication Skills

You will examine, understand, and practice a variety of different listening styles, and also practice active listening and how to give and receive feedback effectively.

Conflict Resolution

Conflict is not intrinsically destructive, but it can become so if left to escalate. Leaders must use conflict to their advantage while keeping it from being destructive. Learn about resolution styles and conflict resolution tactics.

Coaching: Enhancing Performance

Learn methods of distinguishing coaching from counseling and how to provide positive feedback for improvement.

Counseling: Recovering Performance

A continuation of the Part 1 course in which you learn to recognize, overcome concerns, and practice counseling skills.

Starting Right: Selecting the Best Person for the Job

Participants learn how to conduct a behavioral interview, determine the best orientation structure, and learn a process for on-the-job training of a new employee.

Defining Performance Expectations

Participants will have the opportunity to analyze the expectations they have of their employees and the effect on performance and practice setting specific, realistic, and measurable performance standards.

Evaluating Performance

The participant will have the opportunity to become comfortable with a process for evaluation that will contribute to positive relationships and performance outcomes.

The Engaged Workforce

Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.

Leading Work Teams

Upon completion, participants will be able to define the difference between a group and a team, explore the behaviors of members of dynamic teams, identify elements of team effectiveness, and describe a process for developing a team mission statement and ground rules.

Setting Goals and Objectives

Learn how to be successful at goal setting through action plans and methods of measuring progress for continuous improvement.

Planning for Results

Who has time to plan? This course will help participants discover the benefits of planning, as well as help them identify various types of planning tools.

Analyzing and Solving Problems

Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.

Making Solid Decisions

Workplace decision making can be both challenging and rewarding. Although supervisors have the authority to make decisions on behalf of direct reports, most will find more support for decisions (and more cooperation when it comes time to implement those decisions) if stakeholders are involved in the process.

Leading in a Changing Environment

Learn strategies to introduce change into the workplace, while also learning what roles and responsibilities you have in leading a change effort.

The Challenge of Leadership - Legally Speaking

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

Effective Delegation

Participants will uncover the skills needed to delegate effectively. This includes determining what should be delegated, how to delegate to get results, who to delegate to, and how to follow-up.

Productive Partnerships

It is not often that we can work isolated from others. Participants explore the need to collaborate and to form partnerships that enhance their productivity and work environment.

Valuing Differences

People are different. As leaders, it is important to recognize and capitalize on those differences. This can have a positive impact on the bottom line by increasing productivity and profitability. In today's workplace, it is more important than ever to understand individual differences, examine our thoughts and prejudices, understand that certain behaviors may constitute harassment and/or discrimination, and know how to prevent harassing or discriminating behaviors. Increasing our understanding and awareness of workplace conduct can help eliminate harassing and discriminating workplace behaviors and actions and create a positive work environment for ALL.

Core Leadership Skills

Describe the characteristics of a leader; differentiate between leadership and management; develop a vision; use tactics that enable followers to work to achieve the vision; list ways that leaders lead by example; encourage others by providing appropriate feedback.