Overview

The Customer Service Certificate program provides the educational competencies necessary for entry-level, professional employment in the numerous multi-dimensional careers of customer service. Students who complete the program will demonstrate the necessary skills to support the success of organizations committed to excellence in customer service.

The focus of the comprehensive, short-term Customer Service Certificate will be providing students with training in computer skills, communication (speaking and listening) and interpersonal skills, sales, and marketing techniques. They will also understand decision-making practices as well as be knowledgeable about and value the diverse backgrounds of customers.

How to Enroll

To pursue this degree, you must apply to MTC using our online application.

Apply Now

Application Process
Financial Aid & Scholarships

Print Plan

Sample Program Plan and Costs

A minimum of 24 semester credit hours is required for this certificate.

Students must meet all exit program competencies for graduation from this program.

Students must earn a grade of "C" or better in all of the courses offered within the Business and Information Systems Technology departments for the grade to count toward graduation. This includes courses with the following prefixes: ACC, AOT, BUS, CPT, IST, MGT and MKT.

On-Campus Traditional. Classes meet on campus.
Virtual 100% online. Meets with a live instructor and classmates on specific days, at specific times. Uses web conferencing software, like Zoom.
Hybrid Some classes on campus. Some classes online or virtual.
Online 100% online. Due dates for projects and assignments. Self-paced work on your time.
Semester Course ID Course Title Classroom Online Hybrid Virtual Credits
Semester 1
(12 Credit Hours)
AOT-105 Keyboarding

Keyboarding

ID: AOT-105

Credit Hours: 3

This course focuses on the mastery of touch keyboarding.

3
CPT-170 Microcomputer Applications

Microcomputer Applications

ID: CPT-170

Credit Hours: 3

This course introduces microcomputer applications software, including word processing, data bases, spreadsheets, graphs, and their integration.

3
AOT-134 Office Communications

Office Communications

ID: AOT-134

Credit Hours: 3

This course is a study of grammar, punctuation, and written communication skills for the office environment.

3
AOT-180 Customer Service

Customer Service

ID: AOT-180

Credit Hours: 3

This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communicatoin skills, effective telephone techniques and cultural diversity in the workplace.

3
Semester 2
(9 Credit Hours)
MKT-135 Customer Service Techniques

Customer Service Techniques

ID: MKT-135

Credit Hours: 3

This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.

3
SPA-155 Technical Spanish I

Technical Spanish I

ID: SPA-155

Credit Hours: 3

This course is the study of technical communication in Spanish for professionals who work with the public.

3
SPC-209 Interpersonal Communication

Interpersonal Communication

ID: SPC-209

Credit Hours: 3

This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others.

3
        Total Credit Hours 21
        Estimated Cost
Financial Aid
$3,948.00
Not including fees and equipment
Semester Course ID Course Title Classroom Online Hybrid Virtual Credits
Semester 1
(6 Credit Hours)
AOT-105 Keyboarding

Keyboarding

ID: AOT-105

Credit Hours: 3

This course focuses on the mastery of touch keyboarding.

3
CPT-170 Microcomputer Applications

Microcomputer Applications

ID: CPT-170

Credit Hours: 3

This course introduces microcomputer applications software, including word processing, data bases, spreadsheets, graphs, and their integration.

3
Semester 2
(6 Credit Hours)
AOT-134 Office Communications

Office Communications

ID: AOT-134

Credit Hours: 3

This course is a study of grammar, punctuation, and written communication skills for the office environment.

3
AOT-180 Customer Service

Customer Service

ID: AOT-180

Credit Hours: 3

This course is a study of issues in the workplace relating to effective customer service. The course includes topics such as oral, written, verbal and nonverbal communicatoin skills, effective telephone techniques and cultural diversity in the workplace.

3
Semester 3
(6 Credit Hours)
MKT-135 Customer Service Techniques

Customer Service Techniques

ID: MKT-135

Credit Hours: 3

This course is a study of the techniques and skills required for providing customer service excellence, including illustrations to turn customer relations into high standards of customer service, satisfaction, and repeat sales.

3
SPA-155 Technical Spanish I

Technical Spanish I

ID: SPA-155

Credit Hours: 3

This course is the study of technical communication in Spanish for professionals who work with the public.

3
Semester 4
(3 Credit Hours)
SPC-209 Interpersonal Communication

Interpersonal Communication

ID: SPC-209

Credit Hours: 3

This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others.

3
        Total Credit Hours 21
        Estimated Cost
Financial Aid
$3,948.00
Not including fees and equipment

Careers

Customer Service Representative

A customer service representative is the catch-all job title for many different roles in customer service. Customer service representatives interact with customers to process orders, provide information about an organization’s products and services, and resolve issues. Almost every organization provides some level of customer service, and jobs are plentiful.

Projected Job Growth

+7.8%

Average Annual Salary

$31,329

According to EMSI data as of 2018

Where Can I Work?

  • Educational Institutions
  • Insurance Companies
  • Retail Organizations
  • Software Companies

Careers

Client Services Coordinator

Client services coordinators are responsible for ensuring tasks are completed. They may handle order processing, setting up and coordinating services, tracking deliveries and installations, and resolving customer issues. This job requires solid phone skills and the ability to juggle several tasks simultaneously.

Projected Job Growth

+7.8%

Average Annual Salary

$31,329

According to EMSI data as of 2018

Where Can I Work?

  • Insurance Companies
  • National Shipping Companies
  • Retail Organizations
  • Software Companies

Careers

Patient Care Coordinator

Patient care coordinators schedule appointments, get pre-approval from insurance companies and arrange services and procedures. For most positions, you’ll need to be familiar with medical terminology, and the job may require prior experience in a healthcare setting.

Projected Job Growth

+21%

Average Annual Salary

$52,954

According to EMSI data as of 2018

Where Can I Work?

  • Private Practices
  • Hospitals
  • Medical Clinics
  • Insurance Companies

What’s next after I complete this program?

Further Your Career

This program gives students the opportunity to advance to higher-level related positions.

Further Your Education

Students can use course credit obtained in this degree to further their education in the Administrative Office Technology degree program.