Overview

The Help Desk Certificate is designed to provide knowledge in basic technical support and customer service concepts, hardware, advanced software training, interpersonal and professional communications, management information systems, and practical experience under close supervision. The curriculum includes classroom instruction and practice in various office settings.

How to Enroll

To pursue this degree, you must apply to MTC using our online application.

Apply Now

Application Process
Financial Aid & Scholarships

Print Plan

Sample Program Plan and Costs

Semester Course ID Course Title Classroom Online Hybrid Credits
Semester 1
(9 Credit Hours)
ENG-165 Professional Communications

Professional Communications

ID: ENG-165

Credit Hours: 3

This course develops practical written, and oral professional communication skills. The course is oriented to current needs in industry and business, and assignments are drawn from students' majors.

3
MGT-230 Managing Information Resources

Managing Information Resources

ID: MGT-230

Credit Hours: 3

This course is a study of the development, use and management of information resources, and systems in business and industry.

3
CPT-267 Technical Support Concepts

Technical Support Concepts

ID: CPT-267

Credit Hours: 3

This course is a study of technical support/help desk concepts and techniques for supporting computers and computer services.

3
Semester 2
(9 Credit Hours)
AOT-267 Integrated Information Processing

Integrated Information Processing

ID: AOT-267

Credit Hours: 3

This course emphasizes the application of integrated computer software.

3
CPT-268 Computer End-User Support

Computer End-User Support

ID: CPT-268

Credit Hours: 3

This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users).

3
IST-225 Internet Communications

Internet Communications

ID: IST-225

Credit Hours: 3

This course covers introductory topics and techniques associated with the internet and internet communications. Techniques on how to use and access various types of information as well as how to find resources and navigate the internet are included.

3
Semester 3
(9 Credit Hours)
EEM-243 Introduction to Computer Servicing

Introduction to Computer Servicing

ID: EEM-243

Credit Hours: 3

This course is an introduction to the fundamental operation and capabilities of peripheral devices. Topics such as input/output standards and interfacing to minicomputers are covered.

3
SPC-209 Interpersonal Communication

Interpersonal Communication

ID: SPC-209

Credit Hours: 3

This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others.

3
IST-286 Tech Supp Internship I

Tech Supp Internship I

ID: IST-286

Credit Hours: 3

This course is an entry level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. Students will participate in weekly evaluation sessions of calls and solutions.

3
Semester 4
(3 Credit Hours)
IST-287 Tech Supp Internship II

Tech Supp Internship II

ID: IST-287

Credit Hours: 3

This course is an intermediate level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. The student prepares a portfolio for submission.

3
      Total Credit Hours 30
      Estimated Cost
Financial Aid
$5,640.00
Not including fees and equipment
Semester Course ID Course Title Classroom Online Hybrid Credits
Semester 1
(6 Credit Hours)
ENG-165 Professional Communications

Professional Communications

ID: ENG-165

Credit Hours: 3

This course develops practical written, and oral professional communication skills. The course is oriented to current needs in industry and business, and assignments are drawn from students' majors.

3
MGT-230 Managing Information Resources

Managing Information Resources

ID: MGT-230

Credit Hours: 3

This course is a study of the development, use and management of information resources, and systems in business and industry.

3
Semester 2
(6 Credit Hours)
CPT-267 Technical Support Concepts

Technical Support Concepts

ID: CPT-267

Credit Hours: 3

This course is a study of technical support/help desk concepts and techniques for supporting computers and computer services.

3
AOT-267 Integrated Information Processing

Integrated Information Processing

ID: AOT-267

Credit Hours: 3

This course emphasizes the application of integrated computer software.

3
Semester 3
(6 Credit Hours)
CPT-268 Computer End-User Support

Computer End-User Support

ID: CPT-268

Credit Hours: 3

This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users).

3
IST-225 Internet Communications

Internet Communications

ID: IST-225

Credit Hours: 3

This course covers introductory topics and techniques associated with the internet and internet communications. Techniques on how to use and access various types of information as well as how to find resources and navigate the internet are included.

3
Semester 4
(9 Credit Hours)
EEM-243 Introduction to Computer Servicing

Introduction to Computer Servicing

ID: EEM-243

Credit Hours: 3

This course is an introduction to the fundamental operation and capabilities of peripheral devices. Topics such as input/output standards and interfacing to minicomputers are covered.

3
SPC-209 Interpersonal Communication

Interpersonal Communication

ID: SPC-209

Credit Hours: 3

This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others.

3
IST-286 Tech Supp Internship I

Tech Supp Internship I

ID: IST-286

Credit Hours: 3

This course is an entry level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. Students will participate in weekly evaluation sessions of calls and solutions.

3
Semester 5
(3 Credit Hours)
IST-287 Tech Supp Internship II

Tech Supp Internship II

ID: IST-287

Credit Hours: 3

This course is an intermediate level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. The student prepares a portfolio for submission.

3
      Total Credit Hours 30
      Estimated Cost
Financial Aid
$5,640.00
Not including fees and equipment

Careers

Help Desk Technician

Help Desk Technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly by providing technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. 

Projected Job Growth

+8.9%

Average Annual Salary

$45,662

According to EMSI data as of 2018

Where Can I Work?

  • Educational Institutions
  • Telecommunications Departments
  • Government Agencies

Careers

Computer Repair Technician

Computer Repair Technicians repair and maintain computers and their servers. A technician's responsibilities can include, but are not limited to, building and configuring new hardware, creating and maintaining computer networks, and installing and updating software for users. 

Average Annual Salary

$34,909

According to EMSI data as of 2018

Where Can I Work?

  • Educational Institutions
  • Telecommunications Departments
  • Government Agencies

What’s next after I complete this program?

Continue at MTC

Once the student has completed the certificate, they may consider pairing the certificate with a relevant Associate degree to increase the student's employment opportunities.