Help Desk
Overview
The Help Desk Certificate is designed to provide knowledge in basic technical support and customer service concepts, hardware, advanced software training, interpersonal and professional communications, management information systems, and practical experience under close supervision. The curriculum includes classroom instruction and practice in various office settings.
How to Enroll
To pursue this degree, you must apply to MTC using our online application.
Questions?
Sample Program Plan and Costs
Class Delivery Methods
View current courses offered via our online course directory.
| On-Campus | Traditional. Classes meet on campus. |
|---|---|
| Virtual | 100% online. Meets with a live instructor and classmates on specific days, at specific times. Uses web conferencing software, like Zoom. |
| Hybrid | Some classes on campus. Some classes online or virtual. |
| Online | 100% online. Due dates for projects and assignments. Self-paced work on your time. |
Full Time Schedule
| Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
|---|---|---|---|---|---|---|---|
| Semester 1 (9 Credit Hours) |
ENG-165 |
Professional Communications Professional Communications ID: ENG-165 Credit Hours: 3 This course develops practical written, and oral professional communication skills. The course is oriented to current needs in industry and business, and assignments are drawn from students' majors. |
• | • | • | 3 | |
| MGT-230 |
Managing Information Resources Managing Information Resources ID: MGT-230 Credit Hours: 3 This course is a study of the development, use and management of information resources, and systems in business and industry. |
3 | |||||
| CPT-267 |
Technical Support Concepts Technical Support Concepts ID: CPT-267 Credit Hours: 3 This course is a study of technical support/help desk concepts and techniques for supporting computers and computer services. |
3 | |||||
| Semester 2 (9 Credit Hours) |
AOT-267 |
Integrated Information Processing Integrated Information Processing ID: AOT-267 Credit Hours: 3 This course emphasizes the application of integrated computer software. |
3 | ||||
| CPT-268 |
Computer End-User Support Computer End-User Support ID: CPT-268 Credit Hours: 3 This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users). |
3 | |||||
| IST-225 |
Internet Communications Internet Communications ID: IST-225 Credit Hours: 3 This course covers introductory topics and techniques associated with the internet and internet communications. Techniques on how to use and access various types of information as well as how to find resources and navigate the internet are included. |
• | • | • | 3 | ||
| Semester 3 (9 Credit Hours) |
EEM-243 |
Introduction to Computer Servicing Introduction to Computer Servicing ID: EEM-243 Credit Hours: 3 This course is an introduction to the fundamental operation and capabilities of peripheral devices. Topics such as input/output standards and interfacing to minicomputers are covered. |
3 | ||||
| SPC-209 |
Interpersonal Communication Interpersonal Communication ID: SPC-209 Credit Hours: 3 This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others. |
3 | |||||
| IST-286 |
Tech Supp Internship I Tech Supp Internship I ID: IST-286 Credit Hours: 3 This course is an entry level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. Students will participate in weekly evaluation sessions of calls and solutions. |
3 | |||||
| Semester 4 (3 Credit Hours) |
IST-287 |
Tech Supp Internship II Tech Supp Internship II ID: IST-287 Credit Hours: 3 This course is an intermediate level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. The student prepares a portfolio for submission. |
3 | ||||
| Total Credit Hours | 30 | ||||||
| Estimated Cost Financial Aid |
$5,640.00 Not including fees and equipment |
||||||
Part Time Schedule
| Semester | Course ID | Course Title | Classroom | Online | Hybrid | Virtual | Credits |
|---|---|---|---|---|---|---|---|
| Semester 1 (6 Credit Hours) |
ENG-165 |
Professional Communications Professional Communications ID: ENG-165 Credit Hours: 3 This course develops practical written, and oral professional communication skills. The course is oriented to current needs in industry and business, and assignments are drawn from students' majors. |
• | • | • | 3 | |
| MGT-230 |
Managing Information Resources Managing Information Resources ID: MGT-230 Credit Hours: 3 This course is a study of the development, use and management of information resources, and systems in business and industry. |
3 | |||||
| Semester 2 (6 Credit Hours) |
CPT-267 |
Technical Support Concepts Technical Support Concepts ID: CPT-267 Credit Hours: 3 This course is a study of technical support/help desk concepts and techniques for supporting computers and computer services. |
3 | ||||
| AOT-267 |
Integrated Information Processing Integrated Information Processing ID: AOT-267 Credit Hours: 3 This course emphasizes the application of integrated computer software. |
3 | |||||
| Semester 3 (6 Credit Hours) |
CPT-268 |
Computer End-User Support Computer End-User Support ID: CPT-268 Credit Hours: 3 This course prepares students to train and support end-users. Topics include end-user support functions, developing training modules, and strategies to provide ongoing technical support. Emphasis is on solving problems with users (needs analysis, troubleshooting, and interaction with users). |
3 | ||||
| IST-225 |
Internet Communications Internet Communications ID: IST-225 Credit Hours: 3 This course covers introductory topics and techniques associated with the internet and internet communications. Techniques on how to use and access various types of information as well as how to find resources and navigate the internet are included. |
• | • | • | 3 | ||
| Semester 4 (9 Credit Hours) |
EEM-243 |
Introduction to Computer Servicing Introduction to Computer Servicing ID: EEM-243 Credit Hours: 3 This course is an introduction to the fundamental operation and capabilities of peripheral devices. Topics such as input/output standards and interfacing to minicomputers are covered. |
3 | ||||
| SPC-209 |
Interpersonal Communication Interpersonal Communication ID: SPC-209 Credit Hours: 3 This course is an introduction to the principles of interpersonal communication with emphasis on interpersonal theory as applied to personal and professional relationships. Students will learn to observe and analyze how these principles operate in daily interaction with others. |
3 | |||||
| IST-286 |
Tech Supp Internship I Tech Supp Internship I ID: IST-286 Credit Hours: 3 This course is an entry level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. Students will participate in weekly evaluation sessions of calls and solutions. |
3 | |||||
| Semester 5 (3 Credit Hours) |
IST-287 |
Tech Supp Internship II Tech Supp Internship II ID: IST-287 Credit Hours: 3 This course is an intermediate level technical support/help desk internship. Students intern at the college's help desk and provide support to faculty and staff. The student prepares a portfolio for submission. |
3 | ||||
| Total Credit Hours | 30 | ||||||
| Estimated Cost Financial Aid |
$5,640.00 Not including fees and equipment |
||||||
What’s next after I complete this program?
Continue at MTC
Once the student has completed the certificate, they may consider pairing the certificate with a relevant Associate degree to increase the student's employment opportunities.