- Credit Hours: 3
This course focuses on the mastery of touch keyboarding.
The Customer Service Certificate Program provides the educational competencies necessary for entry level, professional employment in the numerous multi-dimensional careers of customer service. Students who complete the program will demonstrate the necessary skills to support the success of organizations committed to excellence in customer service.
The academic focus of the comprehensive, short-term Customer Service Certificate will be providing students with training in computer skills, communication (speaking and listening) and interpersonal skills, sales and marketing techniques. They will also understand decision-making practices as well as be knowledgeable about and value the diverse backgrounds of customers.
Students must earn a grade of “C” or better in all of the courses offered within the Business/Public Services and Information Systems Technology departments for the grade to be counted toward graduation. Specifically, these include courses with the following prefixes: ACC, AOT, BAF, BUS, CPT, EGR, HUS, IST, LEG, MGT and MKT.
Students must meet all exit program competencies for graduation from this program.
|MKT-135||Customer Service Techniques||3|
|SPA-155||Technical Spanish I||3|
|Total Credit Hours||24|