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Customer Service (Classroom)

Becoming a Customer Service Star

ID: CECUS-523

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

  • Total Hours: 6.00
  • CEUs: 0.60
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Customer Relations Specialist Certificate Program

ID: CECUS-539

The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication.

  • Total Hours: 36.00
  • CEUs: 3.60
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Managing Customer Service - Online

ID: CEETG-719

Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

  • Total Hours: 24.00
  • CEUs: 2.40
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Winning Attitudes: the Customer Service

ID: CECUS-613

Customer Service is NOT a department, it is an ATTITUDE. Participants will brainstorm the best and worst customer service ever received, identify internal customer needs based on the five factors that determine customer satisfaction (RATER model), use the four concepts from the DVD Give Em the Pickle, and discuss tips for great customer service.

  • Total Hours: 3.00
  • CEUs: 0.30
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

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