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Customer Service

Becoming a Customer Service Star

ID: CECUS-523

Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

  • Total Hours: 6.00
  • CEUs: 0.60
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Managing Customer Service - Online

ID: CEETG-719

Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

  • Total Hours: 24.00
  • CEUs: 2.40
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Telephone Skills: Connecting With the Customer

ID: CECUS-534

From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.

  • Total Hours: 3.00
  • CEUs: 0.30
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

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