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Customer Service

Becoming a Customer Service Star

ID: CECUS-523

Don't just talk about providing exceptional customer service; make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

  • Total Hours: 6.00
  • CEUs: 0.60
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Customer Relations Specialist Certificate Program

ID: CECUS-539

The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication.

  • Total Hours: 36.00
  • CEUs: 3.60
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Telephone Skills: Connecting With the Customer

ID: CECUS-534

From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.

  • Total Hours: 3.00
  • CEUs: 0.30
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

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