Prevent embarrassing errors and increase your writing success with this intensive one-day program. Gain important tips on correct use of the English language and grammar rules.
- Total Hours: 6.00
- CEUs: 0.60
Prevent embarrassing errors and increase your writing success with this intensive one-day program. Gain important tips on correct use of the English language and grammar rules.
Learn to write business letters that get results. This course will help you write clear, concise, and well-organized letters that present a positive, professional image of you and your organization.
Writing is an essential way of communicating with others. The quality of your writing impacts how people view you and your organization. This course provides a grammar refresher and review of basic writing concepts such as structuring documents and proofreading.
Every piece of correspondence makes a statement about individuals and their organizations. Written mistakes are not only embarrassing; they can also be very costly. This program will help you develop effective editing and proofreading techniques to ensure effectiveness, accuracy, and efficiency in your written materials.
Don't let small gaps in your business writing skills prevent you from reaching your full potential. It doesn't matter whether you are a clerical worker, an engineer, or an executive. If you communicate with others in writing, this course can help you identify and eliminate problem areas. By the end of this course, you will know the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.
Do you have a knack for explaining complex subjects in a way that makes them easy to understand? If so, you should consider entering the well-paying field of technical writing. This course will teach you the skills you need to succeed as a technical writer. You will learn how to translate complex information into easily understood language, and how to become a wizard at marrying the art of publishing with the science of technology. You will learn the secrets of successful technical writers, including technical writing conventions, interviewing skills, desktop publishing and formatting techniques, key tips for developing graphics and templates, documentation management, and how to publish documents both on paper and electronically. You will also learn how to get your first job as a technical writer, plus tricks of the trade that enable you to create high-quality documentation with less work.
Gain valuable techniques for recording minutes from meetings. Learn how to prepare for meetings, document essential information, follow proper meeting procedures, and take appropriate steps for follow-up.
Don't just talk about providing exceptional customer service - make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.
The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication.
Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.
This is a course on Public Relations
Customer Service is NOT a department, it is an ATTITUDE. Participants will brainstorm the best and worst customer service ever received, identify internal customer needs based on the five factors that determine customer satisfaction (RATER model), use the four concepts from the DVD Give Em the Pickle, and discuss tips for great customer service.
In this always-available, online version of the D2L certification course, you can start and complete each of the modules of the D2L certification at your own pace, anytime, anyplace, day or night; you should, however, try to complete an entire level within the month you start. The Level 1 Certification covers the following topics: Overview / News, Posting Syllabus, Copy Course, Attendance, Classlist / User Progress, Grades, Dropbox, Discussions, and Content.
Prereq: CEDTL 501 - In this always-available, online version of the D2L certification course, you can start and complete each of the modules of the D2L certification at your own pace, anytime, anyplace, day or night; you should, however, try to complete an entire level within the month you start. The Level 2 Certification covers the following topics: Course Builder, Learning Object Repository, Release Conditions, Rubrics, Question Library, Building Assessments, Grading Assessments, Virtual Classroom & Video Assignment, and Awards.
Prereq: CEDTL 502 - In this always-available, online version of the D2L certification course, you can start and complete each of the modules of the D2L certification at your own pace, anytime, anyplace, day or night; you should, however, try to complete an entire level within the month you start. The Level 3 Certification covers the following topics: Surveys, Intelligent Agents, Calendar / Location, Seating Chart, Groups / Wiggio, Checklist, FAQ / Glossary / Chat / Instant Messages, Competencies, and Instructional Design Wizard.
This training provides individuals with relevant skills and knowledge to assist others in planning careers and obtaining meaningful work. This 120 hour online course developed by the National Career Development Association is a hybrid, combining 3 required onsite sessions with the remainder of the coursework done through web-based instruction, use of the course textbook (included in fee), and independent study. The first two onsite sessions, held at the Northeast Campus, are two consecutive week days from 9:00 - 5:00 pm. The 3rd onsite session (graduation) is TBD. Completion of this course supports application for the GCDF and CCSP credentials.
This training provides individuals with relevant skills and knowledge to assist others in planning careers and obtaining meaningful work. This 120 hour online course developed by the National Career Development Association is a hybrid, combining 3 required onsite sessions with the remainder of the coursework done through web-based instruction, use of the course textbook (included in fee), and independent study. The first two onsite sessions, held at the Northeast Campus, will be on the first Friday from 1-6 pm and first Saturday from 8:30 am-4:30 pm after start date. The 3rd onsite session (graduation) is TBD. Completion of this course supports application for the GCDF and CCSP credentials.
A to Z Grant writing is an invigorating and informative seminar specially created for executive directors, organizers, board members, community volunteers, development officers, and individuals who want to learn a bird's eye view of the grant writing process and learn how to: research and develop mutually beneficial relationships with potential funding sources, organize a grant writing campaign and keep track of all funding sources, requests and donations, prepare complete proposal packages, and dissolve crisis management and submit one hundred proposals a year in ten hours a week.
Sponsored by the S.C. Bar Pro Bono Program, Law School for Non-Lawyers is a seven-week program designed to give the public an overview of the South Carolina legal system and insight into common legal problems people face. For current locations, please see the information at SC Bar website: http://ow.ly/Urked
State constables are commissioned by SLED and support SC law enforcement in times of emergency and/or crisis. Prior to registering, candidates must take their application to SLED and receive approval to take the training. Must pass a comprehensive test and qualify with firearms. Yearly in-service training updates are required. Curriculum: firearms, laws of arrest, searches and seizures, evidence, crisis intervention, human/community relations, SLED policies and procedures affecting constables. Academy does not control any part of the constable program or tuition, only provides the training manuals. Offsite weekend sessions meet at the A. Lewis McCarty Firearms Training Center, 357 Landfill Lane, Lexington, SC 29073. See the materials list for required equipment.
Do you have the right skills employers are looking for? Technical skills alone are not enough to meet employers' expectations for productivity and performance. In a recent survey, employers ranked professionalism, teamwork, critical thinking, and verbal communication as the most important skills in the workplace. This certificate will prepare you to be successful at work by building the core set of skills employers value most. By learning to communicate effectively, think critically, collaborate well with others, and demonstrate personal accountability, you will have the skills to succeed in the 21st century workplace.
Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? Join this class and get helpful information for understanding yourself, solving people problems, and improving your relationships and personal and professional productivity.
Gain the skills and knowledge you'll need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant. Discover how economics, accounting, business law, organizational behavior, and management affect administrative assistant responsibilities and activities. Determine how the world economy can affect an enterprise, learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction.
Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics. You'll become an indispensable member of your team by identifying opportunities and implementing solutions to turn your office into a high productivity machine.
Employers rank critical thinking as the most important skill for employees in the next five years. Critical thinking helps you step back, examine your thoughts, test assumptions, and process information more effectively. This course helps you identify your thinking style and follow a process to think critically, solve problems and make informed decisions. This course is part of the 21st Century Skills Certificate.
Conflict is inevitable; the key is dealing with conflict in a way that produces positive outcomes. This course will help you learn how to work through situations and avoid the traps that damage relationships and negatively impact productivity and results. You will learn proven methods to recognize the signs of conflict and apply a process to resolve conflict effectively. This course is a part of the 21st Century Skills Certificate.
The goal of Effective Selling is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long-term asset. Effective Selling will help you lay the groundwork for repeat business and your future success. In sales, there are no quick fixes. However, with the knowledge, planning skills, communication techniques , and the understanding of human nature that you will gain from this course, your sales will grow as if by magic.
Building and maintaining a professional image is key to your success. Learn how to build self-confidence, present yourself professionally, and communicate more effectively. Take away the top traits of true professionalism.
Are you tired of being intimidated and treated badly by others? Learn how you lose power when you talk and how to gain it back. Learn how to deal with anger and criticism. Gain the skills to be assertive with family members, friends, bosses, co-workers, professionals, and clerks. It's your turn to speak out!
What makes you happy at work? Do you drive in to work dreading the day, or are you eagerly anticipating working with your manager, coworkers, and the public? In this workshop, we will take a look at how we determine our level of happiness on the job, and how we can take charge of our own attitudes towards ourselves, other people, and the job itself.
We live in a fast- paced, changing world and our personal and professional lives are constantly challenged. Change can be traumatic and stressful, but it can also be an opportunity for growth. Being able to manage change is a MUST today. This program will help you examine your life and personality as it relates to change and stress.
Are you struggling with your memory or retaining information? This three-hour program provides an array of tips and techniques to expand the power of your mind. You will gain tools to help you retain more information, such as names, numbers and important facts and details. This class is based on information from Memory Dynamics by Evelyn Wood.
Develop career-enhancing skills in a single course that covers twelve popular one-day seminar topics, including goal setting, time management, and personal organization. You'll learn how to improve your creative abilities, gain confidence with financial matters, and how to minimize conflict in your life. Develop a fulfilling career plan and improve relationships with co-workers, friends, and family.
The biggest stumbling block to success as a manager is the lack of interpersonal skills. Traditionally, organizations promote technically skilled individuals to supervise others. Many organizations do not do a good job providing those supervisors with the interpersonal skills they need to get the job done. This course fills that need. Whether you are a new or a seasoned supervisor, you are no doubt aware of the variety of interpersonal problems that can plague a workplace. This course will give you an understanding of these problems and some practical tools to address them.
If you often find yourself at a loss for words or lack confidence in your communication abilities, you'll appreciate this course. With the help of a patient instructor and a supportive community of your fellow students, you'll work step by step through the process of becoming a great conversationalist. You'll learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.
You can become an effective public speaker! In these lessons, you'll learn how to talk confidently and persuasively to both large audiences and small groups. You'll master the art of verbal and nonverbal communication, find out how to overcome your fear of public speaking, learn how to organize and deliver a short or long speech effectively, and practice techniques for communicating with ease and skill in any setting from a meeting to a job interview.
When you take on an attitude of accountability, you empower yourself to be responsible, accomplish your goals, and demonstrate professionalism. You will gain strategies to avoid the blame game, overcome obstacles, manage expectations, and achieve your highest potential. This course is part of the 21st Century Skills Certificate.
In almost every job, success depends on working together to achieve shared goals. Your ability to collaborate and learn from others is essential to getting the job done. This course will help you identify the key principles for being a team player and developing trusting relationships. This course is part of the 21st Century Skills Certificate.
Learn to speak confidently to groups. Whether speaking to groups, making presentations to management, or working with customers, you have a short period of time to get your message across. Learn how to make a positive impression and deliver your message with power and professionalism.
Today, there are no shortages of opportunities for skilled salespeople. In good times or bad, companies never stop looking for sales representatives that can help them meet their financial goals. If you have always dreamed of becoming successful in sales, this course is exactly what you need. You will learn how to turn prospects into buyers, how to provide proper customer service, how to develop a sales plan, and more.
Learn how to make excellent everyday decisions from an experienced counselor and life coach. Master techniques for achieving your goals, managing risk, dealing with crises, and making decisions--big and small--with knowledge and confidence. Find out how to avoid many types of mistakes and how to recover from others.
When you can recognize your internal reactions to change, you can better manage your responses. This course will help you learn strategies to accept change, reduce stress, and remain productive during the change process. This course is part of the 21st Century Skills Certificate.
Poor communication creates chaos in the workplace and costs organizations millions of dollars each year in lost productivity, mistakes, and lost customers. Learn how to ensure your communication is clear and direct so that listeners receive information accurately. Improving your verbal communication skills can enhance working relationships and increase your success. This course is part of the 21st Century Skills Certificate.
What would your organization be like if no one ever asked, Whose fault is it? What if we could let go of the blame game and view accountability as a method for achieving increased personal and team effectiveness? Accountability is much more than a paper trail. It is an ongoing chance to gain focus, accomplish more, streamline work processes, and create greater team effectiveness.
Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.
Learn methods of distinguishing coaching from counseling and how to provide positive feedback for improvement.
A continuation of the Part 1 course in which you learn to recognize, overcome concerns, and practice counseling skills.
Conflict is not intrinsically destructive, but it can become so if left to escalate. Leaders must use conflict to their advantage while keeping it from being destructive. Learn about resolution styles and conflict resolution tactics.
Describe the characteristics of a leader; differentiate between leadership and management; develop a vision; use tactics that enable followers to work to achieve the vision; list ways that leaders lead by example; encourage others by providing appropriate feedback.
Participants will have the opportunity to analyze the expectations they have of their employees and the effect on performance and practice setting specific, realistic, and measurable performance standards.
Participants will uncover the skills needed to delegate effectively. This includes determining what should be delegated, how to delegate to get results, who to delegate to, and how to follow-up.
The South Carolina Technical College Student Life Peer Group is hosting the 2019 Emerging Leaders Conference. Students attending this one-day conference will learn about leadership, networking, professional development, diversity & inclusion and team building.
You will examine, understand, and practice a variety of different listening styles, and also practice active listening and how to give and receive feedback effectively.
The participant will have the opportunity to become comfortable with a process for evaluation that will contribute to positive relationships and performance outcomes.
Learn how to be an effective manager or supervisor. Master the basics of business and organizations, learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.
Learn how to be an effective manager or supervisor. Master the basics of communicating effectively, and learn tools for developing your own interpersonal skills.
Participants learn how to conduct a behavioral interview, determine the best orientation structure, and learn a process for on-the-job training of a new employee.
Have you ever felt overwhelmed by your to-do list? Interruptions keeping you from getting things done? In this course, participants will gain knowledge in how to separate the urgent from not urgent and the important from not important, while establishing good organizational skills.
Participants will have the opportunity to learn about the responsibilities of the supervisor's position and the skills required to be successful in that role.
Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and gain more control over your destiny. Contrary to popular belief, leaderhip skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.
Learn strategies to introduce change into the workplace, while also learning what roles and responsibilities you have in leading a change effort.
Upon completion, participants will be able to define the difference between a group and a team, explore the behaviors of members of dynamic teams, identify elements of team effectiveness, and describe a process for developing a team mission statement and ground rules.
Workplace decision making can be both challenging and rewarding. Although supervisors have the authority to make decisions on behalf of direct reports, most will find more support for decisions (and more cooperation when it comes time to implement those decisions) if stakeholders are involved in the process.
Participants learn how basic motivation theory relates to workplace behavior, what competencies supervisors need to provide a motivating environment, and how to develop a tool kit for employee reward and recognition.
Who has time to plan? This course will help participants discover the benefits of planning, as well as help them identify various types of planning tools.
It is not often that we can work isolated from others. Participants explore the need to collaborate and to form partnerships that enhance their productivity and work environment.
Comprehensive services for the development for core curriculum courses that would meet the training needs of SC Works frontline staff.
Learn how to be successful at goal setting through action plans and methods of measuring progress for continuous improvement.
Today's workplace presents all new challenges to supervisors. This unique program offers a comprehensive blend of theory and experential learning tools that prepare today's supervisors to succeed. The certificate last 25 weeks and is designed to prepare you for the daily challenges of being a supervisor.
Participants will explore the role of supervisor and set specific goals in their professional and personal development. Understanding the fundamental responsibilities of a supervisor within the context of their specific work environment, they will develop confidence and clarity in their leadership role.
Communication is a necessity for successful supervision. This unit is designed to equip leaders with the skills they need to communicate clearly, listen carefully, give and receive feedback, and coach and counsel effectively.
Creating and maintaining a quality work team is a business imperative. Learn how proper interviewing and selection techniques, coupled with effective employee orientation and training, evaluation and recognition methods, enable supervisors to develop and retain a productive workforce.
Helping employees manage work processes involves setting goals, solving problems, making decisions, creating a plan, and managing the changes that are inevitable in any process. This unit takes a how-to, hands-on approach to managing each of these functions.
Now, more than ever, leadership skills are critical. Situations require adaptive leadership skills in a diverse work environment. Learn to be a leader who drives major strategic initiatives and positions your organization to win.
Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.
Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. The workforce of the future will be even more diverse. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.
Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.
The course will explore the topic of diversity by describing what valuing diversity means, by analyzing one's own perception of diversity, and by identifying key factors for managing diversity.
Discuss, identify, analyze, and apply methods to ensure respect of ethics, values and behaviors.
Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.
This unique continuing education program offers a comprehensive blend of theory and experiential learning tools that prepares today's supervisors to succeed! Each unit lasts five weeks.Explore Supervisory Program