Coronavirus Response: FAQs and Resources

Need Answers?

Explore the links below to find helpful and important information that was compiled based on frequently asked questions around the college due to Coronavirus (COVID-19).

Academic Success Center

Academic Success Center (ASC) tutors are dedicated Midlands Technical College instructors and professionals. They are connected and ready to help students virtually. Our ASC tutors serve both traditional and non-traditional learners. Students can get online tutoring in subjects like biology, math, English/writing, and foreign languages. Click this link to schedule a time with a tutor. Note: you can access the tutoring schedule with your MyMTC username and password.

Admissions

Although MTC campuses are closed due to coronavirus, you can complete the MTC application online. Our enrollment team will be working remotely to help you move from applied to enrolled. If you have questions, you can always call, email, or Live Chat with us for a one-on-one conversation.

Advising and Registration

Summer and fall registration started March 23, 2020. Earlier advising + earlier registration = the class schedule you seek. Advisors are working and ready to answer questions online via Zoom. Here is the webpage where you can schedule a virtual appointment. Additionally, the same webpage provides a step-by-step registration guide to help you register once you are web enabled.

If, after using the resources found on the webpages linked above, you continue to encounter registration difficulties, please contact our Records Office directly at recordsoffice@midlandstech.edu.

Remember, when you complete advisement by May 1 with no cancelations or no shows, you have the chance to win a free, reserved parking spot on the campus of your choice.

CCE/Training Student Resources

MTC Training programs and Corporate and Continuing Education (CCE) Call Center staff is available to students via phone, email, and chat for the duration of the closure. Please contact us today with any questions or concerns that you might have regarding your classes. Web registrations will continue as normal. You can call the CCE Registration Office at 803.732.0432, email them at cce@midlandstech.edu, or live chat with them online.

Online registration is open right now for future Training (Corporate and Continuing Education) courses. View the Training Student Resources page for more information. If you have additional questions, please contact the CCE Registration Office at 803.732.0432 or cce@midlandstech.edu.

Common FAQs:

Q: Is my class being cancelled? Will I get a refund if so?  

A: The college will be contacting you directly to let you know if your class is postponed or cancelled. If a class must be cancelled by the college, full refunds will be issued.

Q: How will I know if my class is being moved to online or virtual? 

A: The college will be contacting you directly to let you know if your class is being moved to alternative instruction methods and will send you instructions to access your class.

Q: What if I don’t have internet or computer access?

A: See Wi-Fi section below.

Q: My class was cancelled, but I still need to take it. Will the next offering in April or May happen or should I wait to register until closer to that time? 

A: Midlands Technical College will be maintaining alternative classroom environments through May 15. Any classes that can be moved to this delivery method have been. Online enrollment is open for these and future classes.

Commencement

POSTPONED – Commencement and nursing student pinnings are postponed. Students who have applied and are eligible for graduation will receive additional information in their MTC email account.

Counseling and Career Services

If you would like to speak with a counselor for personal, academic or career counseling, please call 803.822.3505 or 803.738.7636. You can also email counseling@midlandstech.edu. Please provide your name, student id number, and best contact phone number. A counselor will return your call during business hours. MTC Counseling and Career Services FAQs.

Financial Aid

The coronavirus is not stopping financial aid. You can complete your financial aid (FAFSA) application online and send in documents today. Complete the online forms and email completed documents to fadocuments@midlandstech.edu. Staff is working remotely to assist while the college is closed.

Withdrawing from a course or all of your courses can affect your financial aid. Students who withdraw from all of their courses may be required to return a portion of their financial aid, so we encourage you to finish what you started. We’re here to help you succeed. Each student’s situation will be evaluated individually with a financial aid counselor who can help you with this process. For questions, contact asksfs@midlandstech.edu or leave a message at 803.738.7818. Someone will be checking messages regularly and will get back to you.

Students enrolled in the Spring II term eligible for a credit balance refund will have funds disbursed on April 8, 2020.

Students who would like to request a loan for the Spring II term should send their loan request form to FADocuments@midlandstech.edu.

Students who need help with the FAFSA application should contact the Educational Opportunity Center at 803.822.3749 for assistance.

The Spring Session II term bookstore charge period has been extended until March 27, 2020. Students may purchase books online from the college bookstore.

Library

Students can access MTC library resources online and through their D2L account. While the library’s physical locations on campus are closed for checking out for books, DVDs, laptops, etc., please remember that 90% of library resources are available online 24/7. There will be no late fees during this time.

New Student Orientation

Were you recently admitted to the college?  Congratulations! New Student Orientation is offered completely online.  If you are a new freshman, a new transfer student, or a readmit student, follow the steps in your Admissions notification to complete online orientation and schedule your advising appointment.

Online Learning

On Monday, March 23rd, online courses resumed as normal.

For traditional, in-person courses, teaching shifted to an alternate environment on Monday, March 23. Instructors are posting specific instructions to D2L and provide updates via email. If you do not have D2L access, please contact your instructor.

Registration

Registration for summer and fall 2020 semesters is now open! For those who have been advised and are ready to register, remember a “Program Eligibility Requirements Agreement” must be completed each semester. Here is a quick reference guide that shows where to find the agreement on MyMTC.

Scholarships

The Midlands Technical College Foundation offers more than 100 scholarships for new and continuing students. The scholarship application deadline has been extended to May 1. Applying for MTC Foundation scholarships is easy. All you have to do is complete one online application, and you will be automatically matched to scholarships for which you may be eligible.

Student Resources

Important resources are still available for student access. Staff members are working remotely during normal operation hours to ensure that the lines of communication remain open for students who have questions or need assistance.

To get started, explore the student resources webpage. There, you can even use the live chat function to speak with a team member from Student Information Services.

Student Support Services

Students can meet with a counselor for personal, academic, or career counseling and disability services via phone, email, or video conferencing.  Students can contact 803.822.3505, 803.738.7636 or counseling@midlandstech.edu. The MTC Counseling and Career Services also have community resource information regarding mental health referrals, food, housing, utilities, etc.

Summer and Fall Semesters

The college encourages students to enroll in Summer and Fall semesters as these classes are still beginning as scheduled. If the campus closure were to continue into these semesters, MTC will work with students and make adjustments as necessary.

Technical Issues

The Information Resource Management (IRM) Help Desk provides support for students experiencing problems relating to online services, including: MyMTC, student email, D2L, and Zoom.

The Help Desk is open daily from 8:00 a.m. until 5:00 p.m. On Fridays, until 1:30 p.m. Contact the Help Desk at 803.738.7888 or helpdesk@midlandstech.edu.

Testing 

No tests are being conducted at this time. However, MTC’s testing staff members are working remotely and can answer any questions you have. Please email testctr@midlandstech.edu with questions, and we will respond as soon as possible. 

Training Courses: Online Registration Is Happening Now

Online registration is open right now for future Training (Corporate and Continuing Education) courses. View the Training Student Resources page for more information. If you have additional questions, please contact the CCE Registration Office at 803.732.0432 or cce@midlandstech.edu.

Tutors 24/7

As part of MTC’s response to COVID-19, we also are providing all students access to Tutor.com. You can meet with a tutor 24 hours a day, seven days a week anytime this semester. You can also have your papers reviewed and returned to you within 12 hours. To access Tutor.com in D2L, simply click on the "College Links" menu from any of your courses, select Tutor.com, and then follow the on-screen directions from there.

Veterans

Students using veteran educational benefits should contact the Office of Veteran Affairs at veteransaffairs@midlandstech.edu after completing course registration for the Summer 2020 or Fall 2020 term. Students can leave messages at 803.738.7615, and our VA staff members will return all calls within 24 hours.

Wi-Fi

We understand that some students have limited access to the internet from home. Unfortunately, there is no single solution for everyone. Here is what we know now.

  • You can access free WiFi in your vehicle from the parking lots of the Richland, Lexington, and Fairfield County Public Libraries.
  • AT&T will keep its network of public Wi-Fi hotspots open to everyone. 
  • Charter (Spectrum) is offering Wi-Fi for 60 days if a household has students. Charter has also opened its Wi-Fi hotspots for public use.
  • Sprint says it will waive fees and not terminate services if customers are unable to pay because of the coronavirus for the next two months. 
  • T-Mobile says all current plans with data will be granted free unlimited data for the next two months and is offering customers free data for hotspot and tethering services.
  • Verizon will waive late fees and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. 
Withdrawal Deadline

Before withdrawing, students should reach out to their Academic and Career Advisor, listed on their Student Profile page in MyMTC, to determine the impact of a choice to withdraw.

Students are also encouraged to connect with Student Financial Services at asksfs@midlandstech.edu to determine the impact of withdrawal on any awarded aid.  Should you want to withdraw from a course before campuses reopen, please e-mail recordsoffice@midlandstech.edu.     

The College has extended the deadline to withdraw from a course without academic penalty if students feel they will not be successful in their coursework. We encourage students to communicate with your instructors about alternative options before withdrawing. The new withdrawal dates are as follows:

  • 10 Week Session: Friday, March 27
  • Spring II Sessions: Friday, April 10
  • The last day to withdraw from the full Spring Semester and all Second Semester sessions have been moved to Monday, April 27. Instructors will determine the final grade.

This information regarding withdrawals pertains to final grades only. Please check with Student Financial Services before making this decision to determine if this withdrawal will impact your eligibility.

Until campuses reopen, any student who needs to withdraw from a course should e-mail recordsoffice@midlandstech.edu from their MTC e-mail account to request a withdrawal.

 

Coronavirus Information

Students Coronavirus Contact Line - 803.732.5201

Employee Coronavirus Contact Line - 803.822.3500

Important Notes: 

  • All MTC campuses are closed to the public until May 1.
  • Alternative instruction, which supports the City of Columbia's stay at home order, will continue for the rest of the spring semester. 

View Coronavirus: FAQs and Resources

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