Student Complaints

Overview

In compliance with U.S. Department of Education (USDOE) rules, an institution offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. To this end, the Office of Online Teaching & Learning would like to provide you with information on filing complaints with Midlands Technical College, our accrediting agency, and with the appropriate state agencies.

Midlands Technical College Complaint Process

Midlands Technical College seeks to maintain the highest standards of integrity and fairness in its relationships with students. A student who believes that specific actions, practices, or decisions on academic or non-academic matters have been made or carried out in an arbitrary, discriminatory, inequitable, or inconsistent manner can initiate a complaint. Students have access to procedures for resolving complaints, as noted in MTC Procedure 5.1.1 - Student Grievance. Information about the various types of complaints, along with the steps and form for filing a grievance, can be found in the MTC Student Handbook.

Accrediting Agency Complaint Process

Midlands Technical College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). The Commission expects individuals to attempt to resolve issues through all means available to the complainant, including following the institution's own published grievance procedures, before submitting a complaint to the Commission. Therefore, the Commission’s usual practice is not to consider a complaint that is currently in administrative proceedings, including institutions' proceedings, or in litigation.

In order to be considered, formal complaints must be submitted in writing using the Commission’s Complaint against Institutions: Information Sheet and Form

South Carolina Colleges Complaint Process

All students in South Carolina may file complaints with the South Carolina Commission on Higher Education.  Like college accrediting agencies the SC Commission on Higher Education expects individuals to first attempt to resolve issues through the college’s internal processes.  Complaints that have not yet been addressed internally are often sent back to the individual college where the student is enrolled. 

In order for complaints to be considered by the SC Commission on Higher Education, a formal complaint must be submitted in writing using the Commission’s Complaint Policy and Form.

Complaint Process for Out-of-State Students

Out-of-state distance learning students who would like to file a complaint with a state agency may do so with the state in which they reside. Click on your state below to access the complaint form provided by the state agency responsible for complaints regarding out-of-state distance education programs.

If you have additional questions, please email onlinelearning@midlandstech.edu to speak directly with someone in the Office of Online Teaching & Learning.

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas

Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina

North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming