Welcome to the MTC Online Error Message and Problem Information Page. Click here to return to MTC Online.

Use the information below to determine who to contact when you encounter an error message or problem.

  CONTACT: PHONE NUMBER:
Forgot/Invalid Password Reset Password Online
    Contact for additional help if resetting password does not solve access problems
Computer Operations 738-7635
ERROR MESSAGES:
Course prerequisites not met (see options below)
    If you have not met the prerequisite
You may not enroll in the course
    If you have met the prerequisite and the prerequisite course is listed on your online transcript
Check to see if you are enabled to register online
Advisement Center 738-7810
    If you transferred courses to MTC, but those courses do not appear on your online transcript
Coordinator of Advanced Placement 790-7560
    You have met the prerequisite for the course and the prerequisite is listed on your online transcript, but the system will not allow you to register
Check to see if Web Enabled If not, contact advisor
Prerequisites still in progress (see options below)
    If you have met the prerequisite and the prerequisite course is listed on your online transcript
Check to see if you are enabled to register online
    If you have met the prerequisite and the prerequisite course is listed on your online transcript, but the system will not allow you to register
Check to see if Web Enabled If not, contact advisor
Course (Name of course) Prerequisites have not been started (see options below)
    If you have not met the prerequisite
You may not enroll in the course
    If you have met the prerequisite and the prerequisite course is listed on your online transcript
Check to see if you are enabled to register online
Advisement Center 738-7810
    If you transferred courses to MTC, but those courses do not appear on your online transcript
Coordinator of Advanced Placement 790-7560
 
    You have met the prerequisite for the course and the prerequisite is listed on your online transcript, but the system will not allow you to register
Check to see if Web Enabled If not, contact advisor
Student not allowed to register for more than 18 credits – see advisor Your faculty advisor See departmental listing
Student not allowed to register on-line – You must see an advisor Your faculty advisor See departmental listing
Student has an outstanding financial obligation – see Cashier Before 4:30 PM

Accounts Receivable
 
After 4:30 PM
Cashier

 
691-3924
 
 
822-3262 (Airport)
or
738-7649 (Beltline)
Student has an outstanding obligation at the bookstore Bookstore staff 822-3522 (Airport)
or
738-7783 (Beltline)
Student has outstanding library fines Circulation desk staff 822-3530 (Airport)
or
738-7629 (Beltline)
User ID not found in registry – Please contact system administrator Computer Operations 738-7635
You have no student activity on record Advisement 738-7810
You are not eligible for registration - You must reapply for admissions Admissions Office 738-7840
Student is not accepted in "your degree" program Your Department Head See Departmental Listing

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