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Customer Service

Administrative Professional - Online

ID: CEGAT-670

The Administrative Professional program teaches you the fundamental skills needed to obtain employment as an Administrative Professional. You will learn essential skills including how to work in a modern professional office, how to maintain a professional image, personal and professional ethics, communication essentials, technology basics, records and financial management, event planning and travel, and how to advance your career.

  • Total Hours: 120.00
  • CEUs: 12.00
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Becoming a Customer Service Star

ID: CECUS-523

Don't just talk about providing exceptional customer service; make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.

  • Total Hours: 6.00
  • CEUs: 0.60
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Call Center Professional

ID: CECUS-573

A well-trained call center is the heart of any operation. This comprehensive training will equip the potential employee with the customer service and technical skills needed to enter the workforce with confidence and the ability to listen and to ask and answer questions to ensure a happy customer.

  • Total Hours: 84.00
  • CEUs: 8.40
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Customer Relations Specialist Certificate Program

ID: CECUS-539

The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication.

  • Total Hours: 36.00
  • CEUs: 3.60
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Managing Customer Service - Online

ID: CEETG-719

Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

  • Total Hours: 24.00
  • CEUs: 2.40
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No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

Telephone Skills: Connecting With the Customer

ID: CECUS-534

From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.

  • Total Hours: 3.00
  • CEUs: 0.30
View available classes
No sections currently available. For information on Training classes, contact our Corporate and Continuing Education Department (CCE) at 803.732.0432 or cce@midlandstech.edu.

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