DESCRIPTION:
The Help Desk Certificate is designed to provide an opportunity for students to gain skills and experience necessary to provide technical help desk support.

BEGINNING SEMESTER: Fall/Spring

CAMPUS: Beltline

ADMISSIONS REQUIREMENTS:
Must have completed with a "C" or better, CPT 172, CPT 174, CPT 179, CPT 168, and CPT 113. For complete orientation for this certificate contact John Sukovich, 738-7886, LB 108.

GRADUATION REQUIREMENTS:
A minimum of 30 semester credit hours is required for this certificate.

Students must earn a grade of "C" or better in all of the courses offered within the Business and Information Systems Technology departments for the grade to count toward graduation. This includes courses with the following prefixes: ACC, BAF, BUS, CPT, CRP, IST, LEG, MGT, MKT and OST.

PROGRAM NOTES:

1. All courses must have a grade of "C" or better to be used toward graduation.
2. Students must work significant time at the College Help Desk.

Program Requirements
Course		Prerequisites
AOT 267	Integrated Information Processing	AOT 105 or keyboard placement
ENG 165	Professional Communications	ENG 101
CPT 267	Technical Support Concepts	CPT 172, CPT 174, CPT 179, CPT 168 and CPT 113
EEM 243	Introduction To Computer Servicing	RDG 032 & MAT 100 or ASSET reading score of 35+ and NUM 40 or COMPASS reading score of 61+ and PA 25+
MGT 230	Managing Information Resources	CPT 101 or CPT 170, MGT 101
IST 225	Internet Communications	CPT 101 or CPT 104 or CPT 170
CPT 268	Computer End-user Support	CPT 267
SPC 209	Interpersonal Communication	RDG 100, ENG 100 or equivalent test score
IST 286	Tech Support Internship I	CPT 268
IST 287	Tech Support Internship II	IST 286

Information Systems Technology Syllabi:

COMPUTER PROGRAMMING TECHNOLOGY (CPT prefix courses)

COURT REPORTING TECHNOLOGY (CRP prefix courses)

ADMINISTRATIVE OFFICE TECHNOLOGY/OFFICE SYSTEMS TECHNOLOGY (AOT/OST prefix courses)

INFORMATION SYSTEMS TECHNOLOGY (IST prefix courses)

11/29/07