(May be incorporated into a 2-year A.O.T. degree)
The student will receive course work in basic technical service and customer service concepts, hardware and advanced software training, interpersonal and professional communications, management information systems and practical experience under close supervision.
Students may want to work with their advisors to incorporate this certificate's requirements into an associate degree in Occupational Technology (A.O.T.). The 2-year A.O.T. degree, after being tailored to meet a students needs, would carry approximately the same total credit hour requirement as other Computer Technology degrees (about 72 credit hours). (To receive financial assistance, veterans must have prior approval of their programs by a VA counselor.)
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Certificate: Help Desk (30 credit hours) |
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Credit Hours |
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Technical Support Concepts |
3.0 |
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Computer End-User Support |
3.0 |
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Introduction to Computer Servicing |
3.0 |
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Professional Communications |
3.0 |
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Internet Communications |
3.0 |
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Technical Support Internship I |
3.0 |
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Technical Support Internship II |
3.0 |
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Managing Information Resources |
3.0 |
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Integrated Information Processing |
3.0 |
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Interpersonal Communications |
3.0 |
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Total Credit Hours: |
30.0 |
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