Business, Information Systems Technology
and Public Services
Help Desk Certificate
(May be incorporated into a 2-year A.O.T. degree)
The student will receive course work in basic technical service and customer service concepts, hardware and advanced software training, interpersonal and professional communications, management information systems and practical experience under close supervision.
Students may want to work with their advisors to incorporate this certificate's requirements into an associate degree in Occupational Technology (A.O.T.). The 2-year A.O.T. degree, after being tailored to meet a students needs, would carry approximately the same total credit hour requirement as other Computer Technology degrees (about 72 credit hours). (To receive financial assistance, veterans must have prior approval of their programs by a VA counselor.)
| Certificate: Help Desk (30 credit hours) | |||
|
Credit Hours |
|||
| CPT 267 | Technical Support Concepts |
3.0 |
|
| CPT 268 | Computer End-User Support |
3.0 |
|
| EEM 243 | Introduction to Computer Servicing |
3.0 |
|
| ENG 165 | Professional Communications |
3.0 |
|
| IST 225 | Internet Communications |
3.0 |
|
| IST 286 | Technical Support Internship I |
3.0 |
|
| IST 287 | Technical Support Internship II |
3.0 |
|
| MGT 230 | Managing Information Resources |
3.0 |
|
| OST 267 | Integrated Information Processing |
3.0 |
|
| SPC 209 | Interpersonal Communications |
3.0 |
|
|
Total Credit Hours: |
30.0 |
||